Refund policy
How refunds and deposits work at Izzy Motors.
This is placeholder wording provided as a starting point. It is not legal advice and should be reviewed before the site goes live.
Deposits
Deposits reserve a vehicle for an agreed period. Whether a deposit is refundable is confirmed in writing before you pay it.
Vehicle purchases
If a vehicle is not as described, contact us as soon as possible. We will inspect the vehicle and put things right in line with your consumer rights.
Warranty claims
Faults covered by the 3 months warranty are handled as a repair through our workshop rather than as a refund, unless agreed otherwise.
Workshop work
If work carried out by our workshop has not resolved the agreed fault, bring the vehicle back and we will re-inspect it.
How to make a claim
Contact info@izzymotors.co.uk or +44 7500 913213 with your name, the vehicle registration and a description of the issue.
Your statutory rights
This policy sits alongside, and does not replace, your statutory rights as a consumer.